Food Delivery Management Software: Definition, Benefits, Types

The world is moving at a supersonic pace. Thanks to the amazing technologies that are evolving around us. As we continue to evolve around technology, the restaurant industry is also taking a new shape. Nowadays, more restaurants are going online to reach a broader customer base and serve them online and offline. To ensure perfect order synchronization among restaurant owners, customers, and deliverymen, you need a proven technology that builds the perfect bridge.

Key Takeaways: 
✅ Definition of food delivery management software
✅ Best features
✅ How it works
✅ Industry Insights 
In today’s blog, we’re going to dive deeper into the world of online food delivery management software and how it works (in detail). 

So, let’s jump right in.

What is Food Delivery Management Software? 

Food delivery management software is a tool that helps restaurants to automate their tasks including restaurant order management, food preparation, delivery route optimization, track orders in real time to update customers, and ensuring on-time delivery. 

This powerful tool helps restaurants and delivery services streamline their operations and offer exceptional customer experience. 

Types of Food Delivery Management Software

The modern food delivery management software goes beyond conventional POS and inventory solutions. Now, you can manage orders and inventories, monitor deliveries, track and communicate with your customers, and promote your business within the software. Here are 3 types of food delivery management software:

1. Offline food delivery management software: 

It refers to the typical food delivery management solution that conventional restaurants use everywhere. This software is designed to manage food delivery operations in environments where internet connectivity may be limited or unreliable.

Pros & cons of offline food delivery management software:  

✅ Operates independently with or without internet connectivity. ✅ The features and functionalities are extremely limited. 
✅ Flexible in any geo-location. ✅ Need to manually update the software which is time consuming.
✅ Data is stored locally, reducing risk of data breaches.✅ Creates dependency on third-party devices.
✅ Cause order processing complexities during bulk or high order volumes. 
✅ Local storage of data on devices poses a risk of data loss in case of device failure or damage. 

2. Online food delivery management software: 

It is the most hyped and popular software in the food delivery industry. It is basically a digital solution that is designed to streamline and optimize restaurant operations and food delivery services. This software provides a centralized platform for managing the entire food delivery process, from order placement to delivery fulfillment.

Pros & cons of online food delivery management software: 

✅ Highly efficient solution that automates the delivery process.✅ Dependency on internet connectivity.
✅ Reduces manual human-errors. ✅ Software bugs, glitches, or server outages can occasionally occur.
✅ Offers real-time order tracking feature.✅ Adopting new software solutions may require training for restaurant staff
✅ Easy to optimize complete delivery operation.✅ Once a restaurant commits to a specific online food delivery management software provider, switching to a different provider can be difficult and costly due to data migration and integration challenges.
✅ Manage inventories online, track stock levels, and reduce waste. 
✅ Advanced reporting systems to measure trends, food performances, and helps take data-driven decision. 
✅ Built-in POS system allows online order synchronization.
✅ Gives restaurants a competitive edge in a crowded market, attracting more customers, improving service quality, etc.
✅ Confirms user security via OTP, recaptcha, and other safety measures within the software

3. Hybrid food delivery management software:

Hybrid food delivery management software combines features of both online and offline solutions to offer a full stack and flexible solution for managing food delivery operations. With this, you can manage both online and offline orders from a single centralized solution. 

Pros & cons of hybrid food delivery management software:

Pros Cons
✅ Ensures uninterrupted access to all features for both online and offline orders.✅ Managing online and offline orders may create complexity at times. 
✅ Consists the features of both online and offline food delivery management software.✅ May require tech teams to maintain the software.
✅ Extremely cost effective.
✅ Highly scalable solution with advanced data synchronization. 

Best Features of Online Food Ordering Software for Restaurants

Question: How do you know if a particular restaurant food ordering software is the best? Answer: By measuring the features and functionality of it! In this section, I’ll help you set those parameters that are important/crucial for any online food ordering software. 

If you’re a restaurant owner or want to launch a restaurant soon, this blog is especially for you. 

Here are the best features of online food ordering software for restaurants: 

  • Dedicated panels & apps:

This is for admin/restaurant, deliverymen, and customers. 

  • Customizable menu management:

Restaurants should offer personalized food options to their customers. 

  • Order requests:

Restaurants and staff can see Real-time online requests and deliver the food accordingly

  • Integration with POS systems:

To synchronize online and offline orders from the food ordering software. 

  • Customer feedback and reviews:

Improve overall service quality by collecting customer feedback, ratings, and reviews. 

  • Reporting and analytics:

Track key performance metrics, monitor sales, and analyze customer behavior. 

  • Built-in delivery management system: 

Ensure on-time delivery, route optimization, and customer satisfaction. 

  • Custom branding and white label: 

The software should provide a custom branding facility to the restaurant owner. 

  • Order tracking and notification: 

Real-time order tracking and status updates for customers, along with automated notifications via email or SMS.

  • Compliance and security:

Maintain industry standards and regulations to keep user data safe and secure. 

  • Promotions and discounts:

Launch promotional campaigns for discounts, coupons and special offers within the software. 

  • Multi-channel ordering: 

Customers should be able to place orders via convenient payment options, including offline ordering via direct restaurant order and online ordering, including website and app. 

  • Social login:

The food delivery software must have social media login options for its users for easy usage. 

  • Dynamic search and filtration: 

A strong personalization feature comes from dynamic search and filtration options for customers. 

  • Delivery preferences: 

Customers must have delivery preferences during online orders, such as home delivery, takeaway, scheduled delivery, etc. 

  • Live chat and support: 

Users should be able to contact support and use the live chat feature.

Now that you know the must-have features of food delivery management software, let’s dig deeper into how it works.

How Does The Restaurant Food Delivery Software Work? 

Let me give you a visual idea of how the restaurant food delivery software works:

The restaurant food delivery software works in 8 steps

  1. Customer places order
  2. Order confirmed 
  3. Order preparation
  4. Dispatching delivery driver 
  5. Delivery route optimization
  6. Real-time tracking 
  7. Deliver food to the customer
  8. Order completion

Step 1: Customer places order

The process begins when a customer places an order through the restaurant’s website, mobile app, or a third-party delivery platform.

Step 2: Order confirmed 

  • The order is transmitted to the restaurant’s food delivery software in real time.
  • The software confirms the order, checks inventory availability, and assigns it a unique order ID.

Step 3: Order preparation

  • The kitchen staff receives the order details through a display screen or printer.
  • They prepare the food items according to the customer’s specifications and the restaurant’s quality standards.

Step 4: Dispatching deliveryman

  • The food delivery software assigns a delivery driver based on proximity, availability, and workload.
  • The driver receives a notification with the order details, customer address, and delivery instructions.

Step 5: Delivery route optimization

The food delivery software optimizes the delivery route to ensure efficient and timely delivery. It considers factors such as traffic conditions, delivery distance, and the sequence of deliveries to minimize delivery times.

Step 6: Real-time tracking 

  • Customers can track the order status in real time through the restaurant’s website or mobile app.
  • They receive updates on the order’s preparation, dispatch, and estimated delivery time.

Step 7: Deliver food to the customer 

  • The deliveryman arrives at the customer’s location and completes the delivery.
  • The customer receives their order, pays if necessary, and may provide feedback or ratings through the restaurant’s app.

Step 8: Order Completion 

  • The restaurant’s food delivery software updates the order status to “completed” once the delivery is successful.
  • It logs order details, customer feedback, and delivery performance metrics for reporting and analysis.

Benefits of Having a Food Delivery Management Software 

So why do you need a food delivery management software? Because this is the ultimate future! There’s no point of manually managing your restaurant order management system when you can get the best of both worlds by choosing the right food delivery management software, you know. 

Here are some key benefits of food delivery management software: 

  1. Streamlined Operations: Automates order process, dispatch, and delivery management, and reduces manual effort.
  1. Efficiency Improvement: Increases productivity by optimizing workflows and minimizing delays in order fulfillment.
  1. Enhanced Customer Experience: Provides features like real-time order tracking, delivery notifications, and easy reordering, improving customer satisfaction and loyalty.
  1. Optimized Delivery Operations: Utilizes route optimization and driver management tools to maximize delivery efficiency for quick delivery.
  1. Inventory Management: Helps in managing inventory levels, tracking stock in real-time, and reducing wastage by ensuring accurate stock levels.
  1. Data-Driven Insights: Generates valuable insights into order trends, customer behavior, and delivery performance, aiding in informed decision-making.
  1. Integration with POS Systems: Seamlessly integrates with point-of-sale (POS) systems, synchronizing online orders with in-house operations for consistency.
  1. Scalability: Adapts to the restaurant’s growth by increasing order volume, expanding delivery zones, and adding new locations.
  1. Cost Reduction: Reduces costs associated with manual order processing, inefficiencies, and errors, leading to improved profitability.
  1. Competitive Advantage: Provides a competitive edge by offering a superior ordering and delivery experience, attracting more customers and retaining existing ones.

Industry Insights or Restaurant Delivery Software

Currently, the online food delivery industry is dominated by restaurants worldwide. On the other hand, the cloud kitchen concept is spreading like wildfire. But that’s not our topic for today. In this section, let’s have a look at what the world is doing in the restaurant delivery industry.

Food delivery software market share (%) by region (2019-2032) 

Cognitive Market Research of restaurant delivery Industry

Source: Cognitive Market Research

From the report above, we can see how the online restaurant food delivery industry is growing at the global, regional, and country levels. The major countries where the industry is booming are as follows: 

  • North America: US, Canada, Mexico
  • Europe: UK, France, Germany, Italy, Russia, Spain, Sweden, Denmark, etc. 
  • Asia-Pacific: China, Japan, Korea, India, etc.
  • South America: Brazil, Argentina, Colombia, etc.
  • Middle East & Africa: Saudi Arabia, Nigeria, UAE, Egypt, South Africa

Not only that but the number of users in the online food delivery market is expected to rise to 2.5 billion users by 2028. According to the source, Restaurant Delivery Management Software Market was valued at USD 4.39 Billion in 2023 and is projected to reach USD 14.7 Billion by 2030, growing at a CAGR of 16.3% during the forecasted period from 2024 to 2030.


To contribute to the restaurant online food delivery industry, the food delivery management software plays a vital role. If you’re about to launch your restaurant business as a startup- go online. If you already have a restaurant- go online. Bring your business online where your potential customers are and you’re business will sustain. eFood is a complete restaurant management software that ensures syncing order and delivery requests across all devices. With eFood, you can ensure total restaurant business management from the tip of your device. 

To ensure business sustainability, the importance of food delivery management software is vital. 

So choose wisely. 

See you in the next blog!


1. What are the key features of Food Delivery Management Software?

Key features of food delivery management software include order management, delivery dispatching, route optimization, real-time tracking, inventory management, customer communication, reporting and analytics, and integration with POS systems and third-party delivery platforms.

2. What are the benefits of using Food Delivery Management Software?

Benefits include increased efficiency and productivity, improved customer experience, optimized resource allocation, better business insights and decision-making, and enhanced competitiveness in the food delivery market.

3. Is Food Delivery Management Software suitable for all types of restaurants?

Yes, Food Delivery Management Software is suitable for a wide range of restaurants, including quick-service restaurants, full-service restaurants, fast-casual establishments, cafes, and food trucks.

4. What are some popular Food Delivery Management Software?

eFood, OpenTable, Toast POS, Onfleet, HungerRush 360, LogiNext Mile, etc.