Our Refund Policy was last updated on 01/11/2023
Thank you for purchasing eFood, a 6amTech product.
The following terms are applicable for any installation/customization work that you purchased/requested with/from us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
For the purposes of this Refund Policy:
“Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to 6amTech
“Products” refers to the items offered for sale on our website.
“Orders” means your request to purchase Installation/Services from Us.
“Service/Support/Customization” refers to the in-house support ticket system [https://support.6amtech.com/]
“Website” refers to eFood, accessible from www.efood.pro
“You” means the individual accessing or using the service, the company, or other legal entity on behalf of which individual is accessing or using the Service, as applicable.
“Codecanyon” means the international marketplace where we sell our products/application/software.
Once the project starts and the amount is paid upon agreement, the amount is non-refundable. But as We are selling a service that can not start immediately, You can ask for a refund within 24 hours of payment.
When the installation/customization process is ongoing, and a new version of the software is released on CodeCanyon, we are not bound to move the installation/customization to the latest version.
Automatic software upgrade from Codecanyon after customization is not applicable, and We are not responsible if your system gets broken after applying updates yourself. You need to deal separately if You want to upgrade your system by Us.
There will be no support after the installation/customization process is done. But Before releasing the applications or within the customization process, You will get 2 revision options; there will be no revisions acceptable after it is released or handover the codebase is to you.
When placing an order for any of our Installation/Customisation, You indicate that you have read these policies properly. This also proves that You agree with and fully accept the terms of these policies. We ask you not to place an order with Us if You do not agree with the terms and conditions and policies.
At eFood, we provide our customers with 6 months of free technical support from the date of purchase for any of our software source codes they purchase through CodeCanyon. Our support includes help with technical issues related to the software source code.
If a customer’s support period has expired, he/she can purchase an extension of 6 months of support through our support portal.
Please note that the extended support period is only for technical issue fixing and does not include customization, development, or consulting services.
Any requests for services outside of technical issue fixing will be subject to additional fees.
If you have any questions about our support policies or services, please contact us through our support portal.
Thank you for choosing eFood.